Review the Critical Thinking Scenario that is assigned below and Write a 350- to 700-word reflection on the scenario, using the Reflection Template which is also provided below. Follow the instructions within the template to complete your reflection. You will need to include an introduction paragraph to introduce your reader to the topics you will be discussing; 3 body paragraphs, each with specific questions that need to be addressed within; and a conclusion paragraph to bring your paper to a close.Note: The Reflection Template is already formatted appropriately, and you do not need to make any changes to the format. Be sure to demonstrate your critical thinking abilities in your responses to the questions, and ensure your paper flows well from topic to topic. Submit your assignment.
critical_thinking_scenario_student.docx
reflection_template.docx
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Critical Thinking Scenario
Sally is a 34-year-old woman who works in the customer service department for a small company that
sells printers. Her job involves speaking with customers and addressing their concerns for 8 hours a day.
Unfortunately for Sally, customers only reach out to her department when there is an issue with their
printers.
After a long day of listening to customer complaints, she felt drained and agitated. She wanted to relax,
so she went to dinner with some colleagues. The colleagues began discussing an issue at work that was
causing friction between departments. Sally did not agree with her colleagues’ viewpoint on the causes of
that friction, but she did not want to say anything because she felt that she did not know enough about the
topic. She decided that after this dinner, she would not spend time with these colleagues outside of work
anymore. For the remaining part of the discussion, Sally nodded her head and appeared to agree with her
colleagues in order to avoid confrontation.
The next day at work, Sally spoke with a customer who disagreed with the warranty policy of the
company. The customer explained to Sally that he understood the terms of the warranty, but he described
how vital his printer was to his business. He went on to share how the ability to print materials equated to
his ability to put food on the table for his family. He asked if there was anything that Sally could do to help.
Sally imagined herself in the customer’s position, and decided to look into additional options for the
customer. In the end, Sally was able to de-escalate the situation and assist the customer.
This interaction with the customer led her to question their warranty, and she decided to speak with her
manager to see if it could be changed. She stated that the current warranty policy was inadequate
because it did not provide customers with enough time to determine if the product would function
appropriately. She provided supporting evidence to show that many printers failed only 1 month after the
1-year warranty expired. She also calculated the number of those customers with failed printers that did
buy a replacement printer from the company Sally worked for. Sally proposed that the warranty be
extended to 18 months. Unfortunately her manager did not agree with her argument, and replied to her by
asking: “How can you be arguing for change in policy when you are late to work most of the time?”
However, the manager did not provide an argument against extending the warranty, so Sally decided she
would continue to argue for changing the warranty with the company’s leadership. After several meetings
with the company’s owner, Sally was able to get her proposal approved and the warranties extended.
Title of Paper
Student Name
Course/Number
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Faculty Name
Title of Paper
Triple click your mouse anywhere in this paragraph to replace this text with your
introduction. Often the most important paragraph in the entire essay, the introduction grabs the
reader’s attention—sometimes a difficult task for academic writing. When writing an
introduction, some approaches are best avoided. Avoid starting sentences with “The purpose of
this essay is . . .” or “In this essay I will . . .” or any similar flat announcement of your intention
or topic.
Elements of Critical Thinking
Triple click your mouse anywhere in this paragraph to replace this text with your 1st
body paragraph. In this section, you will focus on the elements of critical thinking apparent in the
case. Replace the text with a well-developed paragraph (including a topic sentence and
transitions) that considers the following questions: What barriers to critical thinking were
apparent? How were they presented? Do you believe that Sally possesses characteristics of a
good critical thinker? Why or why not?
Reason, Emotion, and Communication
Triple click your mouse anywhere in this paragraph to replace this text with your 2nd body
paragraph. In this section, you will focus on the role that reason, emotion, and communication
play in the case. Replace the text with a well-developed paragraph (including a topic sentence
and transitions) that considers following questions: How is the concept of reason presented?
How did emotion affect Sally’s critical thinking? What type of communication style does Sally
use while at dinner with her colleagues? Why do you believe this?
Fallacies and Argument
Triple click your mouse anywhere in this paragraph to replace this text with your 3rd body
paragraph. In this section, you will explain the fallacies and arguments presented in the case.
Replace the text with a well-developed paragraph (including a topic sentence and transitions)
that considers the following questions: What fallacies, if any, are present in the scenario? What is
the main argument presented? Do you believe the argument is valid? Why or why not?
Conclusion
Triple click your mouse anywhere in this paragraph to replace this text with your
conclusion. The closing paragraph is designed to bring the reader to your way of thinking if you
are writing a persuasive essay, to understand relationships if you are writing a
comparison/contrast essay, or simply to value the information you provide in an informational
essay. The closing paragraph summarizes the key points from the supporting paragraphs without
introducing any new information.
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