Need 6 references having to do with the attached prospectusSubject this week ” the cost of employee turnover at the front desk night audit shift in the Hotel industry”Discussion 2: Annotated BibliographyIn each week of this course, you will research and select three (3) peer-reviewed, scholarly sources to develop an annotated bibliography that you can use in your Doctoral Study. You will need to take the three sources and synthesize the references into a single narrative annotated bibliography that compares/contrasts or supports your study. For example, you may develop three references that will fit into the Nature of the Study (or any other component) and then the synthesized version will help you in developing your Prospectus/Proposal. Please see this week’s Learning Resources for the Sample Annotated Bibliography Template, which you should use to complete your annotated bibliography.BY DAY 3Post your synthesized annotated bibliography narrative that includes an explanation of how these references relate to onrospectus or more components of your Doctoral Study and incorporates specific references to the Doctoral Study Rubric.Refer to the Week 1 Discussion 2 Rubric for specific grading elements and criteria. Your Instructor will use this rubric to assess your work.ELEMENT 1: ANNOTATED BIBLIOGRAPHY (POST AND ATTACH DOCUMENT)–SUPERIOR 6.6 (30%) pointsStudent posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are thoroughly synthesized into a single, well-written narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. A thorough and detailed explanation of how the sources relate to his/her study is evident.EXCELLENT 6.27 (28.5%) pointsStudent posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are thoroughly synthesized into a single, well-written narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. A detailed explanation of how the sources relate to his/her study is evident. One or two minor details are missing or lack clarity.SATISFACTORY 5.61 (25.5%) pointsStudent posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are synthesized into a single narrative annotated bibliography that explicitly compares/contrasts or supports his/her study. An explanation with some details of how the sources relate to his/her study is evident.MARGINAL 4.95 (22.5%) pointsStudent posts and includes an attachment of his/her annotated bibliography which includes three peer-reviewed, scholarly sources that are somewhat synthesized into a single narrative annotated bibliography that compares/contrasts or supports his/her study. A cursory statement of how the sources relate to his/her study is evident.UNSATISFACTORY 3.3 (15%) pointsDoes not meet minimal standards and/or is posted late.NOT SUBMITTED 0 (0%) pointsDid not submit element.ELEMENT 2: FOLLOW-UP RESPONSES–SUPERIOR 8.8 (40%) pointsOn Day 5 and on Day 7, student’s responses fully contribute to the quality of interaction by offering constructive critique, suggestions, in-depth questions, and/or additional resources related to peers’ annotated bibliography. Student demonstrates active engagement with more than one peer on at least two days in the discussion forum (or with Instructor if there are no other peers/posts).EXCELLENT 8.36 (38%) pointsOn Day 5 and on Day 7, student shares some constructive critique, suggestions, in-depth questions, and/or additional resources related to peers’ annotated bibliography, but more depth and/or clarity around ideas is needed. Student demonstrates active engagement with more than one peer on at least two days in the discussion forum (or with Instructor if there are no other peers/posts).SATISFACTORY 7.48 (34%) pointsStudent did not post on Day 5 and on Day 7, but he/she did engage with at least one peer (or with Instructor if there are no other peers/posts) during the week offering constructive feedback related to peers’ annotated bibliography.MARGINAL 6.6 (30%) pointsStudent posts to at least one peer (or with Instructor if there are no other peers/posts) but response is cursory and/or off topic.UNSATISFACTORY 4.4 (20%) pointsDoes not meet minimal standards and/or student posted late.NOT SUBMITTED 0 (0%) pointsDid not submit element.ELEMENT 3: WRITTEN DELIVERY STYLE & GRAMMAR–SUPERIOR 3.3 (15%) pointsStudent consistently follows APA writing style and basic rules of formal English grammar and written essay style. Student communicates in a cohesive, logical style. There are no spelling or grammar errors.EXCELLENT 3.13 (14.25%) pointsStudent consistently follows APA writing style and basic rules of formal English grammar and written essay style. Student communicates in a cohesive, logical style. There are one or two minor errors in spelling or grammar.SATISFACTORY 2.81 (12.75%) pointsStudent mostly follows APA writing style and basic rules of formal English grammar and written essay style. Student mostly communicates in a cohesive, logical style. There are some errors in spelling or grammar.MARGINAL 2.48 (11.25%) pointsStudent does not follow APA writing style and basic rules of formal English grammar and written essay style and does not communicate in a cohesive, logical style.UNSATISFACTORY 1.65 (7.5%) pointsDoes not meet minimal standards.NOT SUBMITTED 0 (0%) pointsDid not submit element.ELEMENT 4: FORMAL AND APPROPRIATE DOCUMENTATION OF EVIDENCE, ATTRIBUTION OF IDEAS (APA CITATIONS)–SUPERIOR 3.3 (15%) pointsStudent demonstrates full adherence to scholarly reference requirements and adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. There are no APA errors.EXCELLENT 3.13 (14.25%) pointsStudent demonstrates full adherence to scholarly reference requirements and adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. There are one or two minor errors in APA style or format.SATISFACTORY 2.81 (12.75%) pointsStudent mostly adheres to scholarly reference requirements and/or mostly adheres to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. Some errors in APA format and style are evident.MARGINAL 2.48 (11.25%) pointsStudent demonstrates weak or inconsistent adherence scholarly reference requirements and/or weak or inconsistent adherence to APA style with respect to source attribution, references, heading and subheading logic, table of contents and lists of charts, etc. Several errors in APA format and style are evident.UNSATISFACTORY 1.65 (7.5%) pointsDoes not meet minimal standards.NOT SUBMITTED 0 (0%) pointsDid not submit element.
week8assignmentlima_gonzalez_c__extension_.doc
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Strategies for Retaining Night Audit Employees in the Hotel Industry
By
Constance F. Lima-Gonzalez
MBA Walden University 2017
BBA American InterContinental University 2014
Doctoral Study Submitted in Partial Fulfillment
Of the Requirements for the Degree of
Doctor of Business Administration
Walden University
October 2022
Strategies for Retaining Night Audit Employees in the Hotel Industry
By
Constance F. Lima-Gonzalez
MBA Walden University 2017
BBA American InterContinental University 2014
Doctoral Study Submitted in Partial Fulfillment
Of the Requirements for the Degree of
Doctor of Business Administration
Walden University
October 2022
Table of Contents
Section 1: Foundation of the Study……………………………………………………………………….
Problem Statement …………………………………………………………………………………………… 2
Purpose Statement ……………………………………………………………………………………………. 2
Research Question ………………………………………………………………………………………….. 3
Interview Questions……………………………………………………………………3
References ……………………………………………………………………………………………………….4
i
1
2
Problem Statement
Employee turnover is considered costly to the hotel industry because it disrupts business
operations by additional costs of hiring and training new personnel (Ramall,2014).
Statistics indicate that the estimated cost of hotel employee turnover is 30% of the annual
staff wages (Ferreira,2017).
The general business problem is that the high rate of turnover among hotel front desk
positions may lead to poor customer service and lost profits. The specific business
problem is that some hotel leaders lack strategies for retaining front desk night audit
employees.
Purpose Statement
The purpose of this qualitative study is to explore strategies some hotel leaders use for
retaining front desk night audit employees. The population of the study involves two
hotels that have a low turnover during the night audit shift, in Virginia Beach, VA. The
implication for positive social change is job security, continued employment, which in
effect improves standards of living.
Research Question
What strategies do hotel leaders use for retaining front desk night audit employees?
3
Interview Questions
What strategies does the company use to achieve a low turnover rate on the night audit
shift?
Which of these strategies have been effective in keeping a low turnover rate on the night
audit shift? And why has it worked?
How do you measure, or assess, the effectiveness of these strategies?
What factors do front desk night audit employees say make them satisfied with their
employment in your company?
What factors do front desk night audit employees say make them dissatisfied with their
employment in your company?
How do you address the factors that cause them to be dissatisfied?
What else could you tell me that would help me understand the strategies you use to
retain front desk night audit employees?
4
References
Davis, O. A. (2018). Strategies for Low Employee Turnover in the Hotel Industry. scholar
works.
https://ezp.waldenulibrary.org/login?url=https://search.ebscohost.com/login.aspx?direct=t
rue&db=ir00976a&AN=wldu.dissertations.6348&site=eds-live&scope=site
Ferreira, A. I., Martinez, L. F., Lamelas, J. P., & Rodrigues, R. I. (2017). Mediation of job
embeddedness and satisfaction in the relationship between task characteristic and
turnover: A multilevel study in Portuguese hotels. International Journal of Contemporary
Hospitality Management, 29, 248–267. doi:10.1108/IJCHM-03 2015-0126
Francis, D., & Les Roches Jin Jiang, L. R. J. J. (2017, July). Socialization and friendship as
the Panacea for turnover in the hospitality industry. In ICICKM 2017 14th International
Conference on Intellectual Capital Knowledge Management &Organizational Learning:
ICICKM 2017 (p. 81) Academic Conferences
Houghton, C., Casey, D., Shaw, D., & Murphy, K. (2013). Rigour in qualitative case-study
research. Nurse Researcher, 20, 12-17. doi:10.7748/nr2013.03.20.4.12. e326
Krstic, B., Kahrovic, E., & Stanisic, T. (2015). Business process management in the hotel
industry: A proposed framework. Ekonomika, 61, 21-34.
doi:10.5937/ekonomika1504021K
5
Leite, N. R. P., Rodrigues, A. C. D. A., & Albuquerque, L. G. D. (2014). Organizational
commitment and job satisfaction: What are the potential relationships? Brazilian
Administration Review, 11, 476-495.doi.org/10.1590/1807-7692bar2014276
Lewis, S. (2015). Qualitative inquiry and research design: Choosing among five approaches.
Health Promotion Practice, 16, 473-475.doi:10.1177/1524839915580941
Ramall, S. (2014). A review of employee motivation theories and their implications for
employee retention within organizations. Journal of American Academy of Business, 5,
52‐63.doi:10.1108/IJOA-08-2015-0900
Shah, S. H. A., & Beh, L. S. (2016). The impact of motivation enhancing practices and
mediating role of talent engagement on turnover intentions: Evidence from Malaysia.
International Review of Management and Marketing, 6(4), 824-833.
Torres, E., & Mejia, C. (2017). Asynchronous video interviews in the hospitality Industry:
Considerations for virtual employee selection. International Journal of Hospitality
Management, 61, 4-13. doi:10.1016/j.ijhm.2016.10.012
U.S. Bureau of Labor Statistics. (2018a). Table 16. Annual total separations rates by
industry and region, not seasonally adjusted.
https://www.bls.gov/news.release/jolts.t16.htm
U.S. Bureau of Labor Statistics. (2018b). Job openings and labor turnover – June 2018.
https://www.bls.gov/news.release/pdf/jolts.pdf
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World Travel and Tourism Council. (2015). Travel & tourism economic impact 2015:
World.
http://zh.wttc.org/-/media/files/reports/economic-impact-171research/regional2015/world2015
…
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