Part 1Individual essay questions. Provide in-depth responses to the questions. Proper citation of reference material is expected and required. Answer each essay question.1. In your own words explain, operations management?2. In your own words, what is Total Quality Management?3. In your own words, explain three quality costs.4. What is a bullwhip effect? What are the causes?5. What is a strategic partnership? Give an example.6. Explain the challenges of outsourcing7. What is a balance sheet? How does it support business?8. Identify a source of business financing.9. Should a start-up organization invest in an IS immediately? Why or why not10. What is database management?Part 2Learning objective: Describe the role of ethics in the business environment. Summarize the effect of economic conditions on business performance. Prompt:After watching the video and reviewing this week’s readings, reflect on the following and share your thoughts. Can a business be ethical? What are the goals of competitive intelligence? Is it ethical to gather competitive intelligence? Instructions:Your response must be in your own words. Your initial post should be 250 word minimum that reflects research and not opinion. Provide attribution for the source of your learning.
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Business Fundamentals
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Business Fundamentals
Donald J McCubbrey
Copyright © 2009 Donald J McCubbrey
Editor-In-Chief: Donald McCubbrey
Associate Editor: Marisa Drexel
Editorial Assistant: Jackie Sharman
For any questions about this text, please email: [email protected]
The Global Text Project is funded by the Jacobs Foundation, Zurich, Switzerland
This book is licensed under a Creative Commons Attribution 3.0 License
Business Fundamentals
2
A Global Text
Table of Contents
1. The business eco-system: Your path to finding the pot of gold at the end of the rainbow!. .8
The business eco-system: Your path to finding the pot of gold at the end of the rainbow!……………………….8
The business eco-system…………………………………………………………………………………………………………………10
The sun rise of your new business ………………………………………………………………………………………………….. 12
Accessing market opportunity: the initial rim of the wheel………………………………………………………………… 12
Strategy: the tactical rim on the wheel…………………………………………………………………………………………….. 18
Branding will make your blossoms bloom!……………………………………………………………………………………….20
Branding: The memorable rim on the wheel……………………………………………………………………………………. 20
Stakeholders: the connective rim on the wheel………………………………………………………………………………… 22
The stems of growing startups: definitions of “startup stakeholder arrow” selected terms…………………….23
Ethics: the authentic rim on the wheel……………………………………………………………………………………………..27
Operations: the logistical rim on the wheel……………………………………………………………………………………… 30
New product: the tangible rim on the wheel……………………………………………………………………………………..32
Let the fruits of your labor blossom: the new product/service launch event plan………………………………….35
Public relations: the sensational rim on the wheel……………………………………………………………………………. 36
Mentor insights: the “Where the Rubber Meets the Road” spokes on the wheel…………………………………..38
2. The mind of the entrepreneur: Your entrepreneurial journey begins by embarking on your
own hero’s journey!……………………………………………………………………………………………………….45
Entrepreneur assessment survey……………………………………………………………………………………………………..47
Answer key……………………………………………………………………………………………………………………………………50
3. Business models and marketing:an overview …………………………………………………………….55
What is a business model?………………………………………………………………………………………………………………55
Success factors……………………………………………………………………………………………………………………………… 59
Consumer marketing models…………………………………………………………………………………………………………. 60
The marketing model…………………………………………………………………………………………………………………….. 61
Identifying market needs………………………………………………………………………………………………………………..62
Business to business marketing models……………………………………………………………………………………………64
4. How to organize and lead an entrepreneurial venture…………………………………………………75
Organizational issues…………………………………………………………………………………………………………………….. 76
Organizational stages of growth……………………………………………………………………………………………………… 79
Flat versus tall organizations…………………………………………………………………………………………………………. 82
Centralized versus decentralized organizations……………………………………………………………………………….. 84
5. Selecting and managing your team……………………………………………………………………………88
Competitive advantage through human resource management ………………………………………………………… 88
Providing employee voice and influence ………………………………………………………………………………………….89
Recruiting workers ………………………………………………………………………………………………………………………. 93
Evaluating recruiting policies………………………………………………………………………………………………………….95
Employee training………………………………………………………………………………………………………………………… 98
Aligning employee career development with organizational growth…………………………………………………..101
Performance appraisal………………………………………………………………………………………………………………….103
Determining base pay………………………………………………………………………………………………………………….. 109
Meaningful job design………………………………………………………………………………………………………………….. 116
Termination………………………………………………………………………………………………………………………………… 118
6. Marketing on a global scale……………………………………………………………………………………. 132
Defining marketing……………………………………………………………………………………………………………………… 132
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The role of marketing in the firm: a basis for classification ………………………………………………………………133
Defining international marketing………………………………………………………………………………………………….. 137
The international marketing plan…………………………………………………………………………………………………..143
The international marketing environment………………………………………………………………………………………149
7. Operations management………………………………………………………………………………………… 157
What is operations management?…………………………………………………………………………………………………..157
The input/output transformation model…………………………………………………………………………………………159
Operations decisions……………………………………………………………………………………………………………………. 161
Special topic: Total Quality Management………………………………………………………………………………………..167
Special topic: supply chain management……………………………………………………………………………………….. 172
Special topic: just-in-time and lean systems…………………………………………………………………………………… 176
8. Securing and managing external relationships………………………………………………………… 180
Introduction to external relationships…………………………………………………………………………………………… 180
Marketing exchanges and partnerships………………………………………………………………………………………… 183
Choosing the right relationship ……………………………………………………………………………………………………. 186
Strategies for external relationships……………………………………………………………………………………………….190
9. Financial and managerial accounting; financing your organization……………………………199
Why an accounting system is important………………………………………………………………………………………… 199
Basic types of accounts ……………………………………………………………………………………………………………….. 201
Chart of accounts…………………………………………………………………………………………………………………………202
Basic financial statements…………………………………………………………………………………………………………….204
A short history of accounting and double entry bookkeeping…………………………………………………………… 205
Ledgers ………………………………………………………………………………………………………………………………………207
Advanced reports and analyses……………………………………………………………………………………………………… 211
Budgets, forecasts, and alternative scenarios ………………………………………………………………………………….214
10. Leveraging with information technology………………………………………………………………..222
IS tools for the start-up organization ……………………………………………………………………………………………. 223
Moving forward with information systems……………………………………………………………………………………..226
Know what your customers want………………………………………………………………………………………………….. 230
Using information technology competitively…………………………………………………………………………………..233
What is IS risk management?………………………………………………………………………………………………………. 238
11. Competitive intelligence………………………………………………………………………………………..244
Definition…………………………………………………………………………………………………………………………………… 244
Importance and goals of competitive intelligence ………………………………………………………………………….. 246
Information collection methods…………………………………………………………………………………………………….248
The industry environment ……………………………………………………………………………………………………………249
Porter’s 5 forces and the analysis of competitors ……………………………………………………………………………. 251
Methods of evaluating competitors ………………………………………………………………………………………………. 254
12. Business ethics in a nutshell…………………………………………………………………………………. 257
What is ethics? …………………………………………………………………………………………………………………………… 257
Management: the meta profession…………………………………………………………………………………………………263
Corporate Social Responsibility……………………………………………………………………………………………………. 268
13. Adding products and services………………………………………………………………………………..270
Where does innovation come from?………………………………………………………………………………………………. 271
Innovation through business models…………………………………………………………………………………………….. 275
Evaluating new products……………………………………………………………………………………………………………… 278
Business Fundamentals
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A Global Text
When innovation fails: deleting products……………………………………………………………………………………….280
14. International business for the entrepreneur………………………………………………………….. 288
Globalization: opportunities and threats to developing country business………………………………………….289
Harnessing technology for global business success………………………………………………………………………….295
Doing business across cultures…………………………………………………………………………………………………….. 296
Political and legal risk in international business…………………………………………………………………………….. 299
Global marketing: assessing potential markets overseas…………………………………………………………………. 303
Global finance: initial considerations …………………………………………………………………………………………… 306
Organizational structure and human resources management………………………………………………………….. 309
Corporate Social Responsibility and sustainable development in the global environment…………………… 316
15. Growth strategies for start-ups………………………………………………………………………………326
Definition and models ………………………………………………………………………………………………………………… 326
Growth problems………………………………………………………………………………………………………………………… 331
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Preface
The Global Text Project (http://globaltext.org/) was initiated in early 2006 to develop a series of free, open
content, electronic textbooks. A description of the Global Text Project is available on the project’s website.
The first book in the series is on information systems, because the founders of the Global Text Project are both
Information Systems professors who knew many other IS academics who wanted to help start the book. IS
professors have a long history of cooperating with each other on a global scale. Creation of an open content
textbook on information systems required the cooperation of the worldwide community of faculty and their
students, as well as practitioners.
The IS community, of all academic communities, should be the one that is an early adopter of technology that
holds the promise of being able to create a state-of-the-art open electronic textbook. The Information Systems
textbook created by the community aims to evolve over time to be best-in-class, up-to-date, and, perhaps most
importantly, make available at no cost to students anywhere in the world, but particularly to students in the
developing world.
The impetus for developing the business fundamentals text as the second of the proof of concept texts was based
on the realization that it is a mistake to teach information systems in a vacuum, i.e. without giving students an
appreciation of the organizational settings in which they operate. Accordingly, a table of contents was prepared and
volunteers were recruited to serve as chapter editors and reviewers for a book on business fundamentals. Most
chapter editors are academics who wrote their own chapters while, in other cases, teams of graduate students wrote
segments of a chapter as a part of a course assignment. All contributions are gratefully acknowledged and the
contributors names are noted at the beginning of each chapter.
We learned some things from developing the two proof of concept texts:
• Faculty members are busy people and, in most instances, a contributed book chapter is not as highly
regarded for promotion and tenure as a peer-reviewed article in a highly-rated academic journal. As a
result, delivery times of chapters varied widely. For example, one faculty member wrote his chapter over
spring break in 2008, and two other chapters were finally written by new authors after it became clear that
the original authors were not going to deliver.
• In the meantime, publicity received by Global Text attracted the attention of authors who either had
manuscripts ready to be published or had texts that were out of print (most often as a result of
consolidations in the publishing industry) that could be scanned, and published quickly by Global Text.
Consequently, we are continuously searching for high quality titles in every higher education discipline. The
plan is to create communities to get updated and to extend contributed texts.
• The idea of having students write a book as a part of a course assignment proved to be bear fruit as a books
on IT Management and Change Management were created by graduate classes at the University of Denver
and the University of Washington, respectively, during the spring of 2009. As discussed on the GTP
website, the XML book that was created by students at the University of Georgia in 2004, and updated by
successive classes since then, was a major inspiration behind the idea of the Global Text Project.
And now a bit about the focus of this text:
Business Fundamentals
6
A Global Text
1. The business eco-system: Your path to finding the pot of gold at the end of the rainbow!
The Business Fundamentals text is designed to introduce students, particularly those in developing economies,
to the essential concepts of business and other organizations. It does this by focusing on small, entrepreneurial
start-ups, and expanding the discussion in each chapter to include issues that are faced in larger organizations
when it is appropriate to do so. Traditional business models are discussed as well as eBusiness models, with
appropriate links to the IS Global Text and other relevant websites. All major functional areas of modern
organizations are covered.
A common thread in most, if not all, chapters will be applicable principles of sustainable development and
corporate social responsibility, although these topics are covered in depth in …
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