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Review the material in the Hanson reading (Foundations of Social Work Practice: Chapter 12: Social Work in and With Organizations) and the Weinbach and Taylor reading “What Makes Human Services Management Different?” (See CLASS 8 Readings)Talk to your field instructor and/or other agency administrator about obtaining the organizational chart for your agency. If an organizational chart does not exist, develop one based on your interviews with agency personnel, the agency website, and/or policy and procedures manual. Your organizational chart should be included as an attachment to your paper. (it is attached)Analyze your field placement agency using the key components of organizational functioning discussed in the readings. These concepts include goals, formal and informal structures, service technologies and programs, membership interests and characteristics, and the task, proximal, and distal environmental contexts. All of these components should be discussed in your paper. Cite the readings as needed.You are a member of this organization. Attach a job description for your position as an appendix to this paper. If a formal job description does not exist for the student field placement, develop one with your supervisor.The minimum page requirement is 6 pages, but if the content is covered page numbers does not matter. I am currently placed as a school social worker at Ranson Middle School.


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Advocacy in Promoting
Community Change
SCWK 611
Sarah E. Hopkins, MSW
Holding Ground Discussion Questions

What or who causes neighborhoods to decay?

What or who should be responsible for helping to restore decaying

Should neighborhood groups be able to claim land by eminent domain*? Should
governments? Why or why not?

To what extent is Dudley Street Neighborhood Initiative (DSNI) a model for
revitalizing neighborhoods? What are the model’s flaws?
*the right of a government or its agent to expropriate private property for public use, with payment of compensation

Representing, championing or defending the rights of others

SW’s duty to engage in due to heritage for the worth and dignity of every
person and the rights, moral and legal that are ours as a part of society.

In macro practice advocacy is attacking “core problems” rather than “crisis
Advocacy Tactics


Fair Hearings

Embarrassment of the target

Political pressure

Advocacy Application Activity
Human Service Organizations as the
Context for Practice
Political &
What is an Organization?
An Organization is..

Collectives of individuals gathered together to serve a particular purpose
What is a Human Service
Organization (HSO)?
What is a Human Service Organization?

Meet human needs through an interdisciplinary knowledge base, focusing on prevention
as well as remediation of problems, and maintaining a commitment to improving the
overall quality of life for service populations.

Promotes improved service delivery systems by addressing not only the quality of direct
services, but also seeking to improve accessibility, accountability and coordination
amongst professionals and agencies in service delivery.

Primary purpose is to assist individuals and communities to function as effectively as
possible in the major domains of living.
Examples of HSO’s

Community Mental Health Centers

Correction Facilities

Family Services

Group Homes


Older Adult Agencies

Domestic Violence Shelters

Substance Abuse Programs
Affinity Health Center
Organizations as Systems
 Social/Open
 Closed
Key Components of HSO’s


Internal Structures and Culture

Service Technologies and Programs

Membership Interests and Characteristics

Environmental Context
Key Components of HSO’s


(Stated mission of purpose) describe the types of services provided, who served,
and desired outcomes.

Mission Statements: general description of purpose, ideals what it to accomplish,
services provided and who served.



To serve the healthcare needs of our community by providing highquality, comprehensive care with compassion, dignity and respect.


Our vision is for a healthy and vibrant community where all people
have access to exceptional and comprehensive healthcare.

Values: Compassion, Commitment, Diversity, Integrity, Excellence
Key Components of HSO’s

Internal Structures and Culture

Formal Structures

Informal Structures
Formal Structure

Federally Qualified Health Center

The defining legislation for Federally Qualified Health Centers
(under the Consolidated Health Center Program) is Section
1905(l)(2)(B) of the Social Security Act.
Culture– Who we strive to be…
Key Components of HSO’s

Service Technologies and Programs
Affinity Health Center Services
Primary care for all ages
HIV specialty care/ HCV specialty care
Mental health counseling
Lab work on-site (Main, Clover)
Dental care (full-time in August)
Nutritional counseling (one day/month)
Medical Case Management
HIV/ HCV/ STD/ Pregnancy testing
Health education/ 3MV
Transportation assistance
Housing services
Interpreting services
Medication/ Insurance assistance/ Pharmacy
After- hours access to medical provider
Key Components of HSO’s

Membership Interests and Characteristics
Stakeholders:Demographics of Affinity
Last 12 months

510 patients
4489 patients

43 new patients
2900+ new patients

32% Female
58% Female

65% African American

30% Caucasian

3% Latino

32% Uninsured
61% Uninsured

47% below poverty
66% below poverty

Estimated 2100 visits
36% African American
46% Caucasian
15% Latino
Estimated 14,000 visits
FQHC Board Composition

100% Volunteers

At least 51% patients

Representative of patient demographics: race, ethnicity,

None can be immediate family member of employee
Affinity Board Meetings

Monthly meeting requirement

Patient Experience

Stories from Lakeshore

Financial Report/ Budget


Credentialing and Privileging of Providers

Executive Director Report/ Strategic & Operational Plan Updates

Actions from Committees
Key Components of HSO’s

Environmental Context
Why are Human Service Organizations

Organizational Analysis and Job Description
(Competencies 1, 6, 7, 8, 9)
Completeness Questions thoroughly addressed
and other additional points are
included. Thoughtful application
of macro practice components and
Attention to assignment
objectives. Lacks clear discussion
of and/or identification of
assignment components. Points
may not be discussed within
context of macro practice.
Questions briefly or not
completely addressed. Assignment
objectives largely absent.
Incomplete, inaccurate and/or
tangential claims.
Work incomplete or
Paper discussed in its macro
practice context with relevant
course material incorporated,
discussed, and cited. Discussion of
organizational components and
analysis extensive and insightful.
Application of ideas demonstrates
comprehension and ownership of
course content. Analysis is
original, insightful, creative, and
comprehensive. Demonstrates
consideration of issues on multiple
analytical levels.
Identification of organizational
components and analysis correct
but relevant course material not
fully integrated. Discussion of
organizational components limited
and lacking originality. Fairly
descriptive with some analysis or
original thinking but lacking in
depth or creativity or insight in its
Identification of organizational
components and analysis includes
gaps or not clearly explained. Over
reliance on quotes rather than
independent thinking. Presentation
of ideas in a descriptive,
disconnected and/or lacking in
connection to broader course
themes. Lacking in depth, original
thought, insight. Lacks clear
comprehension of materials.
Substantial inattention to
assignment objectives.
Identification of
components and analysis
contains major
Demonstrates a lack of
comprehension and
attention to the materials
and/or assignment
objectives. No
Coherence of
Written as an integrated essay.
Writing lucid, succinct and clear.
Points clearly supported w/
references from course readings.
Written as an integrated essay.
Ideas organized. Citations and use
of course material complete w/
logical connections, reflective of
mastery of material.
Written fairly well, unclear or
wordy in spots. Some points
supported with references from
course readings. Over generalized,
unconnected points. Some issues
with organizational or clarity
problems. Minimal omission of
potential connections and/or use of
course material.
Flow of ideas jumpy,
disconnected, repetitive, and/or
unclear at times. Over generalized,
unconnected points. Clear
omissions of potential connections.
Substantial issues with
organization and/or clarity.
Displays minimal ability to
demonstrate comprehension and
ownership of ideas.
Writing unclear.
Repetitive. May not
make sense. Unprepared.
Scant or no connections.
Very poor organization.
Contains contradictions
and/or inaccuracies.
No mechanical errors and citations
are complete and correct.
Only minor mechanical errors and
citations complete.
Incomplete or incorrect citations
and major mechanical errors.
No citations, very poor
grammar and

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